Privacy Policy

This page is maintained by Apex Junk Removal Toronto to answer common privacy questions about our website and services. It describes our current practices and the platform capabilities we rely on; it is not an independent certification or legal guarantee.

1. Who we are

Apex Junk Removal Toronto (“we,” “us,” or “our”) provides junk removal services to homeowners, businesses, and property managers across Toronto and the Greater Toronto Area. We are a service-based business and do not operate a public storefront.

For privacy questions, contact us at sales@thejunkremovaltoronto.com or (647) 249-7324.

2. Information we collect

We collect information you provide directly to us, such as when you fill out a quote request or contact form, call or text us, or email photos of items to be removed.

• Contact details: name, email address, phone number, and company name (if provided).
• Job details: the items or materials you describe, service address, access notes, photos, and preferred timing.
• Payment information: when you pay for services, payment details are collected by our third-party payment processor. We do not store full payment card numbers on our own servers.
• Technical data: browser type, device information, IP address, and pages visited, collected automatically through our hosting and analytics tools.

3. How we use your information

We use the information we collect to:

• Respond to your quote requests and service inquiries.
• Schedule and perform junk removal services.
• Communicate with you about your appointment, including changes or delays.
• Process payments and maintain records of completed work.
• Improve our website, services, and customer experience.
• Comply with legal obligations and resolve disputes.

4. How we share information

We do not sell your personal information. We share information only with service providers who help us operate our business, and only when necessary:

• Website hosting and data storage: provided by Lovable Cloud, which hosts our site and database.
• Email delivery: sent through our managed email sender domain so we can respond to inquiries.
• Analytics: we use Google Analytics to understand how visitors use our website.
• Payment processing: handled by our third-party payment processor.
• Waste disposal partners: we may share the service address and a description of materials with licensed disposal or recycling facilities as needed to complete the job.

We may also disclose information if required by law, court order, or to protect our rights, property, or safety.

5. Cookies and analytics

Our website uses cookies and similar technologies to provide core functionality and to analyze traffic. Google Analytics may set cookies to help us understand how visitors find and use our site. You can manage or disable cookies through your browser settings.

6. Data retention

We keep contact form submissions, customer messages, and job records for up to two years after our last interaction with you, unless you ask us to delete them sooner. Some records related to payments, taxes, or legal matters may be kept longer as required by law.

7. Your privacy choices

You can:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual exceptions.
• Opt out of marketing communications at any time.

To make a request, email us at sales@thejunkremovaltoronto.com. We will respond within a reasonable timeframe.

8. Security

We take reasonable administrative, technical, and physical steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Email: sales@thejunkremovaltoronto.com
• Phone: (647) 249-7324